Terms & Conditions

Payment Terms: For standard customer orders via website, payment is due at time of order; we accept Visa, MasterCard, American Express, and Discover Card.  For customers with approved credit terms, terms of sale for those companies in the USA and Canada are: Net 30 days. For international customers, payment terms for air shipments are: 30 days from release of product.  For delinquent accounts a monthly charge of 1.5% of the outstanding balance will apply.

Ordering and Technical Information: All orders and inquiries should be made directly with our warehouse in Phoenix Arizona. They should be placed via our website (www.i-labpro.com), by Fax (623-215-8978) or Email (sales@ilp.com).  We reserve the right to refuse service to anyone at anytime for any reason.

Freight Terms: Orders placed with the seller are shipped ex-works (for international orders) or FOB (for domestic orders) Phoenix, Arizona.

Returns: Product returns are accepted ONLY by prior authorization. Unauthorized returns will be sent back to the sender. Contact Customer Service at 623-236-8804 for forwarding instructions. No returns from shipments that were made more than 90 days prior to the request date will be honored. (120 days for international shipments). A 20% restocking fee may apply to return requests.

Freight Claims: Shipments leave our warehouse in good condition. If a carton is received which is in poor condition, it should be refused or noted on the Bill of Lading at the time of receipt. If a carton is missing it should be noted on the Bill of Lading. It is your responsibility to file freight claims with the carrier usually within 10 days of delivery and to collect from the carrier any moneys owed.

Disclaimer: Our products are intended for use within the research laboratory setting. Seller makes no warranty of merchantability of fitness for particular use of any product it manufactures or sells. It is up to the individual user to validate all products prior to running any protocol or experiment. Under no circumstances will seller be held liable for consequential damages resulting from loss or property damage by its products. Any liability is limited exclusively to replacement of products.