Terms of payment are Payment in Advance, Net-30-day terms negotiable. We accept payment by check, credit card, Irrevocable Letter of Credit, or electronically through wire transfer. All prices quoted are in US dollars. Products and prices are subject to change or discontinuation without notice. All payment terms are negotiable.
Standard terms of shipping are EXW, Phoenix AZ. We ship via United Parcel Service (UPS), FedEx Ground, or a common carrier unless otherwise requested.
Restriction: DHL Shipments Not Supported
ILP no longer supports DHL shipments. Dealers who wish to ship via DHL will need to supply all documentation and ILP will no longer be responsible for any additional fees, delays, customs paperwork, customs issues, or other problems related to DHL. Additionally, all orders must be collected from the ILP warehouse within 10 business days of ready date or the product is subject to storage fees up to forfeiture.
Return of Materials
Call customer service (623) 239-8804 as soon as possible. Product must be returned within 30 days of issuance and must be in resellable condition or covered by the ILP product warranty. Unauthorized returns are not accepted. A 15% restocking charge is applied to returns on correctly filled orders of non-defective product. Return transportation must be prepaid.
Claims for Damage in Transit
Call customer service (623) 239-8804 as soon as the damage is discovered. Keep all of the original packaging material until the damage claim is resolved.
Our products are intended for research use only. Data on products in this catalog is correct and reliable to the best of our knowledge and belief. Under no circumstances will Innovative Laboratory Products (ILP) be liable for consequential damages arising from the use of its products. Innovative Laboratory Products (ILP) is liable exclusively and restrictively to replacing defective products.
Innovative Laboratory Products (ILP) warrants its products to be free of defects in material and workmanship. Please call us at (623) 236-8804 if you encounter any problems with our products.
Innovative Laboratory Products (ILP) maintains electronic catalogs for our customers who prefer to purchase through spend management programs. Examples of these systems include Jaggaer (Sciquest), Ariba, and GHX.